NORTH OLMSTED, OHIO—Moen, the leading faucet company, introduces Moen Express Direct. This convenient option offers same-day shipment on all Moen Wholesale, Cleveland Faucet Group (CFG), bath accessory and Moen Commercial products with available inventory. Orders placed by 2 p.m. EST (with free ground shipping) or by 4 p.m. EST (with air shipping) will ship the same day. Wholesalers will pay a flat fee plus applicable shipping charges for Moen, CFG, Commercial and bath accessory products.
“At Moen we listen to our customers and take pride in thoughtfully designing products and services that will enhance their business…and this type of program is one they’ve been seeking,” said Andrea Conroy, Senior Director of Marketing, Moen U.S. Wholesale. “Moen’s current standard processing time for a product order is four days, which is excellent in this industry. But now, Moen Express Direct provides our customers with an option for those situations when standard shipping isn’t fast enough.”
Customers can order kitchen and bath faucets and accessories in one of three ways:
• Call the Customer Service Team at 1-800-BUY-MOEN;
• Fax Moen Wholesale, Commercial and CFG orders to 1-800-848-6636 and Bath Accessory orders to 1-888-379-2720; or
• E-mail orders to MoenCustomerServiceWholesaleUS@moen.com and Bath Accessory to MoenCustomerServiceUS@moen.com.
Once the order is placed, it can be tracked online at customernet.moen.com.
“We’re confident that Moen Express Direct will better serve our customers in many ways,” Conroy said. “We know time is valuable and we pride ourselves on providing the highest level of customer service. This is another example of Moen working diligently to help make projects successful from the very beginning.”
Go to Moen.
